Refund policy

Marel – Returns & Refunds Policy

At Marel, we want you to feel confident shopping with us. If something isn’t right, we’re here to help. Please review our return and refund policy below.

  1. Return Window

You have 30 days from the date you receive your order to request a return. After 30 days, we are unable to accept returns or issue refunds.

  1. Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Unworn, unused, and in the same condition as received.

  • With original tags and packaging.

  • Accompanied by the receipt or proof of purchase.

⚠️ Exceptions:

  • Items purchased on sale or marked as “SALE” cannot be returned or refunded.

  • Gift cards are non-returnable.

  • For hygiene and safety reasons, certain products such as personal care items, custom or personalized products, and hazardous materials (including flammable liquids or gases) cannot be returned.

  1. How to Start a Return

  • Contact us at supportmarelofficial@gmail.com with your order number.

  • If approved, we’ll provide you with a return shipping label and instructions on how to send your package.

  • Items returned without prior approval will not be accepted.

📍 Return Address:

Marel

8206 Louisiana Blvd NE, Ste A #6719

Albuquerque, NM 87113

United States

  1. Damages & Issues

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

  1. Exchanges

The fastest way to exchange an item is to return your original purchase (if eligible) and place a new order for the desired item once your return is accepted.

  1. European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 3 days of receipt, without needing to provide a reason. Items must still meet our return eligibility requirements.

  1. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

  • If approved, your refund will be issued to your original payment method within 5–10 business days.

  • Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at supportmarelofficial@gmail.com.

  1. Questions

For any return or refund questions, please contact our support team at:

📧 supportmarelofficial@gmail.com

📞 +971 553850692